Your transcriptions shouldn't depend on a single provider
How AI Call Reports' automatic failover transcription system works — multi-level redundancy without manual intervention.
Real redundancy, not just theory
In business telephony, there’s no such thing as “usually works.” Either it works every time, or you have a problem.
That’s why, when we designed the automatic transcription system in AI Call Reports, we started from a simple premise: no single transcription provider has 100% uptime. Not the biggest, not the most expensive. They all have moments when response is slower, limits change, or they simply have a bad day.
Our solution: multi-level redundancy. The system uses multiple transcription engines organized in priority groups. If the primary engine doesn’t respond in time, the second takes over automatically. If not the second, the third. The client notices nothing — the transcription arrives, the AI report gets generated, the email goes out.
Tested in real conditions
This isn’t just theory. We’ve had real situations where the primary provider increased latency tenfold on a random afternoon, without notice. For a call center with 200 calls per hour, a few hours of report delay means useless reports — they arrive when nobody needs them anymore.
With our failover system, reports continued arriving in seconds during that incident. Nobody noticed anything happened behind the scenes.
What this means for you
You don’t have to worry about transcription service availability. You don’t need to monitor any external provider’s status. You don’t need a manual plan B. PBXTools handles everything automatically.
And if you have high volume and want zero transcription costs, we offer local processing — on your own server, in your own network, without sending audio to the cloud. Transcription happens on-premise, data never leaves your infrastructure.