Early Access

Enterprise-grade desktop softphone

HD calls, BLF, CRM integration, automatic provisioning — native application for macOS and Windows.

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Blureon Phone
v—
👤
Extension 1001
SIP/TLS · Registered

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Recommended for you
Windows

For Windows

Windows 10 or newer · 64-bit
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Recommended for you
macOS

For macOS

macOS 12 Monterey or newer · Intel & Apple Silicon
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Current stable release · free for licensed extensions

Compatible with

centraletelefonice.ro centraletelefonice.ro
IT4All PBX IT4All PBX
FreePBX FreePBX
VitalPBX VitalPBX
FusionPBX FusionPBX
Asterisk Asterisk
FreeSWITCH FreeSWITCH
Issabel Issabel
Yeastar Yeastar
3CX 3CX
Cisco Cisco
Grandstream Grandstream
Sangoma Sangoma
Mitel Mitel
Elastix Elastix
Xorcom Xorcom

… and practically any standard SIP-compatible PBX.

What the agent sees when a customer calls

Every softphone shows the number. Blureon Phone shows context — the DID rung, the IVR option chosen, the queue waited in, CRM data — before you pick up. The agent walks into the call informed.

Inbound · 10:34
CALLER
+40 740 123 456 · ACME Ltd
Caller ID + CRM name
DID
+40 374 550 110 · Sales
DID + inbound route
IVR
1 · New sales
IVR — option chosen
QUEUE
Sales Support · 47s queued
Queue & wait time
CRM
Andrew Smith (Account Manager)
CRM Owner
STAGE
Negotiation · quote in progress
CRM Stage
Open customer record in CRM
10:34 — A customer calls the sales line. The popup shows:
  • 1
    Caller ID + CRM name: +40 740 123 456 · ACME Ltd
  • 2
    DID + inbound route: +40 374 550 110 · Sales
  • 3
    IVR — option chosen: 1 · New sales
  • 4
    Queue & wait time: Sales Support · 47s queued
  • 5
    CRM Owner: Andrew Smith (Account Manager)
  • 6
    CRM Stage: Negotiation · quote in progress

On another softphone you see only +40740123456. On Blureon Phone you know at a glance that this is a customer in negotiation, owned by Andrew, and you open their record with a click.

The fields shown are configurable per CRM and per business flow — owner, stage, last ticket, contract value, invoice status, etc. map to each integration (Odoo, HubSpot, Salesforce, Zoho — or any custom CRM via webhooks).

Top Features

Everything you need in a professional softphone

📞

12 Call Functions

Hold, transfer (blind & attended), 3-way conference, call park, call pickup, mute, DTMF, redial, call recording.

👤

Multi-Account SIP

Up to 50 simultaneous SIP accounts with UDP, TCP, TLS and SRTP transport.

💡

BLF & Monitoring

4 visual states (idle, ringing, busy, offline), 5 functions: Speed Dial, Transfer, Park, Pickup, Intercom.

🖥️

Floating Call Popup

Overlay popup with 7 CRM data fields and 8 quick actions — answer, reject, transfer, hold, mute.

🔗

5 CRM Integrations

Odoo, HubSpot, Salesforce, Zoho, Custom API — click-to-call, screen pop, auto-log.

💬

SMS & WhatsApp

Integrated messaging with SMS and WhatsApp Business support directly from the softphone.

Pro features

Things that matter at 5–50 agents — things other softphones skip.

⏺️

Local call recording

Red Record button right in the call popup, on/off mid-call. WAV file saved locally on the workstation, configurable path. Visual indicator while recording. Auto-stop on hangup.

⚙️

Command hooks on call events

Run local scripts on incoming call, on connect, on disconnect, on missed call. Caller ID, DID, duration — all as parameters. Real use case: open the customer record in a custom CRM, log to an internal ticketing system, custom popup.

🌐

JSON webhooks

POST to your endpoint with event + caller_id + extension + timestamp. For server-side integrations into Power BI, Make/n8n, Zapier — or your own dashboards.

🏷️

Friendly labels for DIDs & queues

PBX sends „queue 1012" or „DID +40374550110" — Blureon Phone shows „Tech Support" / „Sales line". Labels configured centrally and pushed via provisioning.

🚪

Port knocking for corporate firewalls

Sends a UDP sequence before opening SIP REGISTER, so the corporate firewall accepts the connection only for the genuine client. Works on locked-down networks without asking IT to open ports.

📊

Live MOS score & VU meters

In the active call popup — VU bar for in / out, plus MOS (Mean Opinion Score) computed live from RTCP statistics. For managers proving SLA on the VoIP line.

🔀

Multi-extension on the same workstation

One agent can have multiple SIP accounts at the same time — tech line 202 and general queue 1012 in parallel. Instant switch; all receive calls.

🛡️

Central admin control

The admin revokes access in <1s via WebSocket, forces minimum versions, sees which extensions are logged in and from where, evicts devices when the activation cap is hit. Zero RDP to agents' workstations.

Two PBX connection modes

AMI direct when you have access to the PBX network. Agent WebSocket when agents work from outside.

AMI

AMI direct

Workstation ⟶ PBX (port 5038)

Agent workstation ↔ PBX via Asterisk Manager Interface. Lowest latency, instant live BLF. Requires the workstation to reach port 5038 of the PBX.

WS Agent

Agent WebSocket via pbxtools

Workstation ⟶ pbxtools.ro :443 ⟶ PBX

Workstation ↔ pbxtools.ro ↔ PBX. Outbound TCP 443 only (HTTPS) — works on any network: hotel, 4G, hotspot, home, CG-NAT. No firewall ports need opening.

Native, not Electron

Swift on macOS. WPF on Windows. The difference shows up in resource usage.

Idle memory
~80 MB
Electron-based: 250–500 MB
Disk footprint
~30 MB
Electron-based: 200–400 MB
Cold start
< 1 second
Electron-based: 3–8 seconds
Idle CPU
0% CPU
Electron-based: 1–3% steady

No-compromise security

Decisions that survive a corporate IT audit.

TLS for signaling, SRTP for media

SIP runs over TLS 1.2/1.3. Audio packets are AES-128 encrypted via SRTP. Calls cannot be wiretapped by anyone listening on the wire.

Passwords are NEVER plain on disk

macOS — Keychain (Apple-encrypted, per-user). Windows — DPAPI (per-user Windows-encrypted). An attacker with physical access can't export credentials without the user's logon.

Code-signed from byte one

Windows — signed with Azure Trusted Signing (EV cert). macOS — Apple Developer ID + Notarization. No „unknown publisher" warnings, no IT exclusion lists.

SHA-256 verified auto-update

Every update is SHA-256 verified before install. If a build fails or is corrupted, automatic rollback to the previous version. Updates apply in the background, never during an active call.

Your data stays in our datacenter

Call history, messages and contacts stay local on your machine. On the transcription/AI side: audio never leaves our datacenter — STT runs on our own GPUs, no third-party transcription providers in the path. Only minimal telemetry reaches pbxtools (extension name, app version, machine_id).

EU data residency

All PBXTools servers are in the European Union. No cross-border transfer to non-EU providers. DPA available on request, subprocessors published, end-to-end GDPR compliance for every component of the stack.

PBX compatibility

Works with any PBX speaking SIP — regardless of vendor or version.

Tested on:
centraletelefonice.roAsteriskFreeSwitchFreePBXVitalPBXFusionPBXIssabelYeastar3CXCisco CUCMGrandstream UCMAvaya
✓ Basic SIP calls

Basic SIP calls — compatible with any PBX implementing SIP/RFC 3261. Tested on our centraletelefonice.ro hosted platform and on Asterisk, FreeSwitch, FreePBX, VitalPBX, FusionPBX, Yeastar, 3CX, Cisco, Avaya, and more.

★ Advanced features

Advanced features (PBX info in popup, live BLF, event hooks): require AMI (Asterisk / FreePBX / Issabel / VitalPBX) or ESL (FreeSwitch / FusionPBX) — or the Blureon agent installed on the PBX (free with Pro/Enterprise).

Plans & Pricing

From free to enterprise — choose the right plan

Free

€0

For personal use

  • 1 SIP account
  • UDP transport only
  • Basic call features
  • No BLF
  • No CRM integrations
Download now
Popular

Pro

€9.99/month

For professionals

  • Up to 10 SIP accounts
  • UDP, TCP, TLS + SRTP
  • BLF & extension monitoring
  • SMS & WhatsApp
  • Auto-provisioning
Request quote

Enterprise

€24.99/month

For teams & companies

  • Up to 50 SIP accounts
  • All Pro features
  • 5 CRM integrations
  • Advanced dial rules
  • Priority support
Request quote

Frequently Asked Questions

Does it work through corporate firewalls without port forwarding?
Yes. In Agent WebSocket mode, the PBX talks via pbxtools.ro on port 443 (HTTPS) — the same port any browser uses. No firewall changes. Works on CG-NAT, 4G hotspots, hotel WiFi.
What data leaves the agent's workstation?
SIP/SRTP audio — only to your PBX, encrypted. To our servers we send only provisioning telemetry: extension name, app version, machine_id, last heartbeat. No audio, no call history, no messages. Calls stay between you and your PBX.
Can I run 2 extensions on the same workstation?
Yes. A Pro license allows 5 simultaneous SIP accounts on the same workstation; Enterprise allows 50. All ring in parallel.
What happens when the internet drops?
The active call drops (like any VoIP phone). On reconnect, the app re-REGISTERs automatically. Same for sleep + wake — automatic recovery, no restart, no re-login.
How do I listen to colleagues' calls (training)?
On the BLF, right-click an active agent → „Listen to call". Three modes: spy (you only listen), whisper (only the agent hears you), barge (everyone hears you). Requires Pro/Enterprise + AMI on the PBX.
How often does the app update? Can I disable auto-update?
Once every 4h on the Stable channel, every 30 minutes on Beta. Updates apply in the background, never during an active call. Auto-update can be disabled in Settings / General. Channel (Stable/Beta) is configurable per user.
Are builds signed? Will Defender / Gatekeeper block them?
Yes, signed from byte one. Windows — Azure Trusted Signing (EV cert). macOS — Apple Developer ID + Notarization. No „unknown publisher" warnings, no IT exclusion list.
Can I revoke an agent who left the company?
Yes. From the pbxtools admin → Provisioning → Sessions → Revoke. The agent's app receives the command via WebSocket in <1s, SIP accounts are wiped from the workstation, server session is closed. Cannot be reactivated without admin intervention.
Is there a mobile version (iOS / Android)?
Not yet. Blureon Phone is desktop-only (macOS + Windows). For mobile we recommend a standard SIP softphone configured with the same credentials.
Can I use Blureon Phone with my existing Asterisk / FreePBX / Yeastar / 3CX?
Basic SIP calls — yes, with any PBX that speaks standard SIP. Advanced features (PBX info in popup, live BLF, real call-event hooks) require either AMI enabled (Asterisk / FreePBX / Issabel / VitalPBX), or the Blureon agent installed on the PBX — free with the Pro / Enterprise subscription.

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Current version: Windows — · macOS —