Technical articles, tutorials and news about PBXTools and phone system management.
smart-missed-calls freepbx vitalpbx launch missed-calls
Smart Missed Calls is live: the missed-call list that cleans itself We're launching Smart Missed Calls — the only module that distinguishes between a call missed on one extension (trivial) and a call NO ONE on the team picked up (the real problem). The list auto-clears when someone calls back or the caller returns. For FreePBX and VitalPBX.
PBXTools Team · April 29, 2026
blureon-phone early-access softphone launch
Blureon Phone Enters Early Access — Be Among the First to Test It We're launching the Early Access program for Blureon Phone, the native desktop softphone for FreePBX, VitalPBX and FusionPBX. Free Pro license for 3 months for early participants.
PBXTools Team · March 31, 2026
news ai-call-reports
AI Call Reports: when it's worth it and when it's not An honest analysis: when AI Call Reports delivers real value and when it's not the right solution for your business.
PBXTools Team · August 1, 2025
tutorial ai-call-reports transcription
Why stereo transcription matters when evaluating call quality How agent-customer channel separation improves transcription accuracy and quality analysis in AI Call Reports.
PBXTools Team · July 15, 2025
news ai vision
The phone rings the same. What happens after, doesn't. Our vision: why every call should generate structured data — and how AI Call Reports transforms PBX telephony.
PBXTools Team · July 1, 2025
tutorial pbx-reports monitoring
How to monitor 40+ PBX servers from a single dashboard Practical guide for centralized PBX fleet monitoring with PBX Reports — setup, alerts and complete visibility.
PBXTools Team · June 15, 2025
news blureon-phone
Blureon Phone isn't built on Electron. Here's why that matters. Why we chose native development over Electron for Blureon Phone — and what it means for performance, resources and security.
PBXTools Team · June 1, 2025
news ai-call-reports quality
What you find when you analyze 500 calls per day, instead of 10 Why manual evaluation on 2% of calls misses critical patterns — and how AI analysis on 100% changes the perspective.
PBXTools Team · May 15, 2025
release news pbx-reports
PBX Reports is free. No limits. No asterisk in the fine print. Why PBX Reports is and will remain completely free — no server limits, no trial, no locked features.
PBXTools Team · May 1, 2025
tutorial pbx-firewall security
fail2ban is not enough to protect your PBX. Here's why. Why geographic filtering is the essential complement to fail2ban for PBX security. Proactive vs reactive protection.
PBXTools Team · April 15, 2025
news ai-call-reports case-study
How an automated alert caught a quality issue nobody was seeing Real case study: how AI Call Reports identified a problematic communication pattern that manual evaluation would have missed.
PBXTools Team · April 1, 2025
tutorial ai-call-reports transcription
Your transcriptions shouldn't depend on a single provider How AI Call Reports' automatic failover transcription system works — multi-level redundancy without manual intervention.
PBXTools Team · March 15, 2025
changelog pbx-reports update
Changelog: PBX Reports v2.0 — Complete Dashboard Rebuild PBX Reports v2.0 brings a new dashboard, 8 customizable KPIs, improved PDF/CSV export, and support for multiple simultaneous PBX systems.
PBXTools Team · March 1, 2025
tutorial ai-call-reports ai guide
Tutorial: How AI Call Reports Works — From Call to Insight Complete step-by-step guide for configuring and using AI Call Reports. Automatic transcription, summarization, sentiment analysis, and smart alerts.
PBXTools Team · January 20, 2025
launch ai pbx announcement
Launching PBXTools — AI Platform for Phone Systems We officially announce the launch of PBXTools, the complete PBX management platform with integrated AI. Automatic transcription, intelligent reports, and modern softphone.
PBXTools Team · January 15, 2025