Technical articles, tutorials and news about PBXTools and phone system management.
We're launching Smart Missed Calls — the only module that distinguishes between a call missed on one extension (trivial) and a call NO ONE on the team picked up (the real problem). The list auto-clears when someone calls back or the caller returns. For FreePBX and VitalPBX.
We're launching the Early Access program for Blureon Phone, the native desktop softphone for FreePBX, VitalPBX and FusionPBX. Free Pro license for 3 months for early participants.
An honest analysis: when AI Call Reports delivers real value and when it's not the right solution for your business.
How agent-customer channel separation improves transcription accuracy and quality analysis in AI Call Reports.
Our vision: why every call should generate structured data — and how AI Call Reports transforms PBX telephony.
Practical guide for centralized PBX fleet monitoring with PBX Reports — setup, alerts and complete visibility.
Why we chose native development over Electron for Blureon Phone — and what it means for performance, resources and security.
Why manual evaluation on 2% of calls misses critical patterns — and how AI analysis on 100% changes the perspective.
Why PBX Reports is and will remain completely free — no server limits, no trial, no locked features.
Why geographic filtering is the essential complement to fail2ban for PBX security. Proactive vs reactive protection.
Real case study: how AI Call Reports identified a problematic communication pattern that manual evaluation would have missed.
How AI Call Reports' automatic failover transcription system works — multi-level redundancy without manual intervention.
PBX Reports v2.0 brings a new dashboard, 8 customizable KPIs, improved PDF/CSV export, and support for multiple simultaneous PBX systems.
Complete step-by-step guide for configuring and using AI Call Reports. Automatic transcription, summarization, sentiment analysis, and smart alerts.
We officially announce the launch of PBXTools, the complete PBX management platform with integrated AI. Automatic transcription, intelligent reports, and modern softphone.