Terms & Conditions

1. Introduction

These Terms and Conditions (“Terms”) govern the use of the PBXTools platform, operated by SCIT Technology SRL (“Company”, “we”), headquartered in Cluj-Napoca, Romania.

By creating an account or using the services, you accept these Terms in full. If you do not agree, please do not use the platform.

We reserve the right to modify these Terms. Any changes will be communicated in accordance with Section 14 below.

2. Eligibility — B2B Services Only

PBXTools services are intended exclusively for businesses, freelancers, and institutions — companies, sole proprietors, public institutions, NGOs, and other legally authorized entities.

By using the platform, you confirm that:

You are acting on behalf of such an entity, not as a private individual
You have the necessary authority to bind that entity in a contractual relationship with SCIT Technology SRL
You understand that the platform is not directed at consumers within the meaning of consumer protection legislation

3. Definitions

Platform — The PBXTools web application accessible at pbxtools.ro and portal.pbxtools.ro
Services — AI Call Reports, PBX Reports, Blureon Phone, PBX Firewall, and any other products offered through the Platform
Credits — Unit of measure for service consumption (applicable to AI Call Reports)
User — The legal entity or institution using the Platform
PBX Data — CDR metadata, audio recordings, transcriptions, and any data derived from call processing
Agent — The software component installed on the User’s PBX for collecting and transmitting data

4. Account and Access

4.1 Registration

Accounts are available exclusively for companies, sole proprietors, institutions, and other authorized business entities
You must provide your organization’s full legal name and tax identification number (VAT/CUI)
You must provide accurate, complete, and up-to-date information
One primary account per organization (with multiple sub-accounts allowed)
You are responsible for credential security and for all activity under your account

4.2 Free Tier

100 processed calls/month (AI Call Reports)
No time limit
No credit card required
Limited features per pricing page

4.3 Suspension and Restriction

We may suspend or restrict account access in case of:

Violation of these Terms
Suspected fraud or abuse
Unpaid overdue invoices (> 30 days)
Unauthorized access attempts to other users’ systems or data
Usage that affects performance or security for other users

5. Credits and Payments

5.1 Credit System

Credits never expire
Credits are non-transferable between accounts
Prices displayed in EUR, excluding VAT (added per applicable law)
Credit consumption varies based on call duration and processing complexity

5.2 Available Packages

Package	Credits	Price (EUR)
Flea	500	5
Mouse	1,176	10
Rabbit	6,250	50
Fox	12,941	100
Wolf	33,333	250
Bear	62,500	500
Tiger	117,647	1,000

Pricing and packages may be updated periodically. Previously purchased credits remain valid at their original value.

5.3 Payment Methods

Credit/debit card (Visa, Mastercard, Amex) — processed via Stripe
Bank transfer (EU SEPA / international)
Only the payment methods listed above are accepted

5.4 Invoicing

Invoices are issued electronically and available in the client portal
For card payments, the invoice is issued automatically upon purchase
For bank transfers, a proforma invoice is issued at order, and the fiscal invoice upon payment receipt

5.5 Refunds

Unused credits can be refunded within the first 14 days of purchase
After 14 days or after using more than 10% of purchased credits, no refunds are granted
Refunds are processed via the same payment method used for purchase

6. Acceptable Use

You may not:

Use the platform for illegal activities or in violation of applicable law
Attempt unauthorized access to other users’ systems, data, or accounts
Reverse engineer, decompile, or disassemble the software
Redistribute, resell, or sublicense services without prior written agreement
Use the API for scraping, data mining, or automated abuse
Store illegal content on our servers
Transmit malware, viruses, or harmful code through the platform
Use the platform in a way that interferes with normal operation or causes harm to other users
Involve the platform in hacking, phishing, or any form of cyberattack

We reserve the right to immediately suspend access in case of violation, without prior notice.

7. Intellectual Property

The PBXTools platform, source code, design, brand, and documentation are the exclusive property of SCIT Technology SRL
Your PBX data remains your property — we act only as processor
Generated reports and analyses are licensed for your exclusive use
You do not acquire any intellectual property rights over the platform through service use
Unauthorized use of PBXTools content may constitute a violation of copyright and other applicable laws

8. Availability and SLA

Uptime target: 99.5% (excluding planned maintenance)
Planned maintenance: Minimum 48h prior notice, preferably on weekends
Support: Email (Monday-Friday, 09:00-17:00 EET), response time < 24h
We do not guarantee uninterrupted availability or error-free operation
We actively monitor the platform 24/7 and respond promptly to incidents

9. Limitation of Liability

Maximum liability: Amount paid by you in the last 12 months
Exclusions: Indirect losses, lost profits, data losses caused by force majeure or improper platform use
No implied warranties: Services are provided “as is” without implied warranties of merchantability or fitness for a particular purpose
We make every effort to deliver high-quality services, but cannot guarantee absolute accuracy of AI analyses or transcriptions

10. Privacy and Data Protection

We process personal data according to our Privacy Policy. Under GDPR:

We act as Processor for customer PBX data
We act as Controller for account and billing data
We implement appropriate technical and organizational measures for data protection
We do not access customer data except upon explicit request or for troubleshooting purposes, with prior consent

11. Force Majeure

SCIT Technology SRL shall not be liable for any failure or delay in fulfilling contractual obligations caused by force majeure events, including but not limited to: natural disasters, wars, acts of terrorism, pandemics, power outages, large-scale cyberattacks, governmental restrictions, or interruptions of critical third-party services (Cloudflare, Hetzner, Stripe).

In case of a force majeure event:

We will notify users as soon as reasonably possible
We will make every effort to resume service delivery
Contractual obligations are suspended for the duration of the event

12. Termination

By you: At any time, from account settings
By us: With 30 days notice, or immediately in case of serious Terms violation
Upon termination: Unused credits are forfeited (exception: first 14 days from last purchase)
Your data: Available for export 30 days after termination, then permanently deleted
Post-termination obligations: Any outstanding amounts remain due

13. Dispute Resolution

We first attempt amicable resolution of any disputes
If no resolution is reached, disputes shall be resolved by competent courts in Cluj-Napoca, Romania
These Terms are governed by Romanian law

Alternative dispute resolution:

14. Changes to Terms

We notify by email at least 30 days before substantial changes take effect
Minor changes (clarifications, formatting) take effect upon publication
Continued use after notification constitutes acceptance of updated terms
If you disagree with changes, you may close your account and request data export

15. Final Provisions

If any provision of these Terms is declared void or unenforceable, the remaining provisions remain valid
Failure to exercise a right under these Terms does not constitute a waiver of that right
These Terms constitute the entire agreement between the parties regarding Platform use

16. Contact

SCIT Technology SRL Cluj-Napoca, Romania Email: [email protected] Phone: +40 376 443 322 Contact page: /en/contact