Know the moment a customer leaves unhappy — before it's too late
Every call on your PBX, transcribed and analyzed automatically with AI. You get a summary, sentiment and an email alert — without listening to a single recording. Recover just one customer a year and the system pays for itself ten times over.
The customer called for an expansion quote but complained about an incorrect invoice from last month. The agent promised a fix within 24h.
By the SCIT team · centraletelefonice.ro
Compatible with
centraletelefonice.ro 
IT4All PBX 
FreePBX 
VitalPBX 
FusionPBX 
Asterisk 
FreeSWITCH 
Issabel 
Yeastar 
3CX 
Cisco 
Grandstream 
Sangoma 
Mitel 
Elastix 
Xorcom … and practically any standard SIP-compatible PBX.
Why AI Call Reports?
Four things you gain from day one — without manually listening to a single call
Automatic Transcription
Every call is automatically transcribed using top transcription engines. Built-in failover — if one engine is down, another takes over instantly.
AI Summarization & Analysis
AI generates a concise summary, detects sentiment, extracts entities and key phrases from every conversation.
Smart Alerts
Get automatic emails when AI detects issues — unhappy customers, sensitive topics or call anomalies.
Integrated AI Chatbot
Ask the chatbot about your calls — search conversations, generate reports and get instant answers.
What it costs you to NOT know what's said on your calls
A single customer lost in silence costs more than a full year of AI Call Reports.
A dedicated QA person
An employee listening to calls by hand, a few hours a day. They get tired, miss calls, take vacation.
A customer lost in silence
Leaves unhappy without complaining. You never find out why — and you can't win them back.
AI Call Reports
Every call analyzed automatically, 24/7. Alerts you the moment a customer is unhappy.
* Estimate for ~100 calls/month on the Basic plan. AI never gets tired, never misses a call and never takes vacation.
Complete Feature Set
Everything you need for intelligent call analysis
Interactive Dashboard
Centralized view of all calls, transcriptions and AI reports.
Transcript Browser
Search and filter transcripts by date, extension, duration or keywords.
Visual AI Reports
Visualize sentiment, recurring themes, extracted entities and performance indicators.
AI Chatbot
Ask in natural language about your calls and get contextualized answers.
Concurrent Call Reports
Monitor simultaneous call peaks and PBX capacity in real time.
6 Configuration Panels
Granular settings for transcription, AI analysis, alerts, extensions, notifications and preferences.
Credits & Billing
Buy credits, view consumption, download invoices — all from the dashboard.
Multilingual Support
Full interface in Romanian and English, with transcription support for 50+ languages.
Sentiment Analysis
Automatic detection of emotional tone — positive, neutral or negative — for every call.
Entity Extraction
Automatic identification of names, companies, products, amounts and other key information.
Chapters & Topics
Automatic segmentation of conversations into thematic chapters for quick navigation.
PII Redaction
Automatic anonymization of sensitive personal data from transcripts and reports.
How It Works
From call to AI report in minutes
License & Install
Obtain your license from the portal and install the PBXTools agent on your PBX system.
Call Capture
The PBX agent captures the recording, splits stereo channels and sends the file to the API.
Audio Transcription
The selected transcription engine converts audio to text with high accuracy and automatic failover.
AI Processing
AI generates summary, sentiment analysis, extracts entities and checks alerts.
Report Delivery
The complete report arrives via email and dashboard — also accessible through the chatbot.
Transcription Plans
Two plans tailored to your needs
Basic Plan
Fast transcription with high accuracy, ideal for high-volume call processing.
- Automatic transcription
- AI summarization
- Sentiment analysis
- Email alerts
Advanced Plan
Maximum accuracy and detailed analysis for teams that need the best results.
- Everything in Basic
- Detailed speaker diarization
- Automatic PII redaction
- Advanced entity extraction
Your data stays with you
The biggest B2B concern: "am I sending my customers' calls to a foreign AI?". Our answer: you don't have to.
Optional local processing
Transcription can run on your own server. The audio never leaves your PBX, and external cost is zero.
EU infrastructure, GDPR
TLS 1.3 encrypted transfer, AES-256 storage, servers exclusively in the European Union. Optional automatic PII redaction.
Audio deleted after transcription
Recordings are deleted automatically after processing, unless you explicitly choose to keep them.
Simple Pricing
Free tier included. Then you pay only for what you process — from €0.01/credit, no subscription.
Free Tier
Free- 10 free calls/month
- 10 free summaries
- 5 free AI analyses
- 2 free alerts
- 3 free chatbot queries
Pay As You Go
Popular500 credits
- Full call Basic (3 min): ~3.65 credits ≈ €0.037
- Full call Advanced (3 min): ~9.5 credits ≈ €0.095
- Includes transcription + summarization + AI analysis
- 100 calls/month ≈ €4 (Basic) – €10 (Advanced)
- 1 credit = €0.01 · minimum pack €5 (500 credits)
Frequently Asked Questions
Which PBX systems are supported?
How accurate is the transcription?
What happens when free credits run out?
Can I run transcription on my own server?
How do smart alerts work?
Is my data safe?
How long does call processing take?
Can I integrate reports with other systems?
How much does it cost per month, concretely?
What do I concretely gain, in money, from AI Call Reports?
How long does it take to get started?
💡 Got a feature or integration idea?
Help us build the ideal product for your business.
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