The calls reach your software. Without anyone typing anything.
Your PBX's call records land in your CRM, your ERP or your own application — on demand, on a schedule, or the moment they happen. Plus the recordings, if you want them in your own archive.
Compatible with
centraletelefonice.ro 
IT4All PBX 
FreePBX 
VitalPBX 
FusionPBX 
Asterisk 
FreeSWITCH 
Issabel 
Yeastar 
3CX 
Cisco 
Grandstream 
Sangoma 
Mitel 
Elastix 
Xorcom … and practically any standard SIP-compatible PBX.
How it's wired today
In most companies, it isn't. The calls stay in the PBX, the CRM never learns that a customer rang, and anyone who wants a combined report exports a CSV and pastes columns. When an integration does get built, it is a script written on someone's knee that breaks silently on the first network error, and nobody finds out until a month of calls is missing.
How it's wired with PBX Connect
Four channels, picked to match how you work, with a delivery log and automatic retry. Whatever failed to arrive shows up in a list, with your server's error code and the time of the next attempt. And if delivery was switched off for a day, the calls are not lost — the history API hands them to you whenever you ask.
Four channels, for four ways of working
You do not have to pick one. Most companies use the history as the foundation and events for what is happening right now.
The history API — you ask us
Request the calls for whatever period you want, with filters, and get them as JSON. It is the foundation of any serious integration: good for nightly syncs, for reports, and for recovering anything another channel missed.
The periodic file — for those without a developer
A CSV generated on your schedule and emailed to you. It opens in Excel, it goes to accounting, it needs not one line of code. Files stay available for thirty days.
Real-time events — we push to you
Phone ringing, call answered, nobody picked up, caller hung up in the queue — pushed to your address the moment it happens, in order. The events come from the agent on your own PBX, so the channel runs on its own, with no other module.
The recordings, in your own archive
Part of the same fee, with no per-extension cost. Worth it if you want a complete archive: recordings do not live forever, neither on your PBX nor with us. If your software collects them as they appear, they stay with you for as long as you want.
What you see in the panel
An integration is not "I set up a webhook and hope". It is a list showing what went out and what your server said back.
API keys, revocable
Generate a key, see it once, use it. A revoked key cannot be brought back, only replaced. The right to read metadata and the right to download recordings are separate — a reporting key never reaches conversation content.
The delivery log
What we sent you, what your server answered, which error code it gave and when the next attempt is due. The badge in the menu counts deliveries permanently given up on in the last seven days — you do not have to open the screen to learn you have a problem.
Automatic retry, in steps
A refused delivery retries by itself at growing intervals. If your address keeps refusing, we pause for a few minutes and try again. Only a row marked "Given up" is lost for good — and it stays in the history.
Usage, day by day
Requests, traffic and recordings, with the monthly allowance and the rate above it written at the top of the page. These are exactly the figures we see — you do not find out at invoice time what you consumed.
A hard cap, so there are no surprises
Past a threshold, serving stops by itself. A broken script on your side is not allowed to turn into an invoice nobody expected. We call you before it gets there.
Per-company separation
A company's key sees that company's calls, and nothing else. On a system hosting several customers, each has their own keys and cannot reach a neighbour's data.
First steps, in order
From zero to the first call landing in your CRM.
Generate a key
From the API Keys screen. It is shown once, so copy it there and then. The ready-written command for your first request is on the same screen, under the list.
Ask for the first calls
One request to the history API and you get the calls as JSON. From there it is your developer's job — or ours, if you'd rather we handled it.
Add automatic delivery
If you also want real time or the periodic file, switch them on in the panel and check the delivery log to confirm what went out.
Which PBX systems it runs on
PBX Connect serves the records and events collected by the agent on your own PBX. It runs on Asterisk-based systems, and the rest are added on request.
Asterisk-based PBX systems
FreePBX, VitalPBX and centraletelefonice.ro PBX — including systems hosting several companies. The same stack covers the other distributions in the family: Issabel, PBXact, Elastix, Wazo.
Bespoke PBX systems
A hand-built Asterisk, or a system built for a single customer. We fit the data structures ourselves, so all four channels behave identically.
FusionPBX — in progress
FreeSWITCH holds calls differently from Asterisk, so it is a job in itself. It is underway right now. Running something else? Tell us — customers who ask go first.
☎️ Different system, or different PBX?
Tell us which CRM you use and which PBX you run. If the link does not exist yet, we build it — that is what we do every time a customer asks for a new platform.
What it costs
One fee per company — not per extension, not per call. A monthly allowance of requests and traffic is included and visible in the panel.
See what is included →Frequently asked questions
Which of the four channels do I need?
What happens if my server is down?
Which address do I use in code?
https://cool.pbxtools.ro/api/external/v1/cdr, written literally. ⚠️ Do not take it from the portal's address bar: the portal is served behind a protection layer built for browsers, which a server-to-server integration cannot pass.Do I lose calls while the integration is switched off?
Which CRMs does it work with?
What do recordings cost?
Do I need other modules for it to work?
Does it work on my PBX?
What does it cost?
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