Paid module
Call Detailed Reports — €9 per month
One subscription per PBX, however many colleagues read the reports. No setup fee and no long-term contract.
What is included
- Dashboard over any period you choose, compared with the previous one
- Answer rate, answered and missed calls, daily trend
- Talk time kept separate from wait time
- Busy hours and weekdays heat map, average shown next to total
- Service level per queue, with your own threshold
- Abandon analysis: at which second callers give up, and in which hours
- Missed-calls-per-extension ranking, not just a volume chart
- IVR option distribution
- Full journal with filters by period, direction, extension and number
- Recording playback straight from the row, fetched from your own PBX
- Restrict a colleague to their own calls
- CSV and Excel export: calls one by one, or the reports as figures
Compared with your PBX panel report
The same calls. The difference is what you can learn from them without opening Excel.
| The question | Panel report | Call Detailed Reports |
|---|---|---|
| Listening to a call from three days ago | SSH into the server, folders by date | A play button on the call row |
| Finding one specific call | Few filters, then Excel | Filters by period, direction, extension and number |
| Last week's answer rate | Export to Excel and count | Written on screen, with the change against the week before |
| Who misses the most calls | Not available — the ranking is by volume | A separate ranking, by missed calls |
| How long the people who hung up had waited | Not in CDR at all | From the queue log, second by second |
| How many calls were answered under 20 seconds | Not available | Service level, per queue |
| Real conversation length | Mixed in with hold time | Two separate figures that never overlap |
☎️ Running a different PBX?
If you run Asterisk in any shape, the data already exists — all that is left is how we reach it. And if you run something else entirely, tell us: the platforms we support today got on the list exactly that way, because somebody asked.
Frequently asked questions
Is the price per PBX or per user?
Per PBX. How many colleagues use the reports does not change the bill. If you run several PBXes, each has its own subscription.
Does it add to what I already pay?
Yes, it is a separate module with its own subscription. The PBXTools agent and PBX Reports stay free regardless of which paid modules you have.
Is there a trial?
Tell us which PBX you run and we will talk — we do the activation, so you never end up tied to something you have not seen working on your own system.
What happens if I stop the module?
Collection stops and the reports close. Your calls stay where they always were — on your PBX. We are not the keeper of your records.
Do I also need Smart Missed Calls?
They are different things. Call Detailed Reports is the analysis: all calls, with duration and routing. Smart Missed Calls is the daily work: only missed calls, tracked until someone calls back. Many companies run both, but neither requires the other.
Does it run on any Asterisk system?
We read data that belongs to Asterisk, not to the panel on top of it — so in principle yes, anywhere the call records and queue log are reachable. Today the agent starts automatically on FreePBX and on custom-built platforms; for Issabel, PBXact, Elastix, Wazo or a hand-built Asterisk we check before you pay anything. It does not work on closed appliances such as Grandstream UCM or Yeastar. FusionPBX is a different engine, FreeSWITCH — a separate conversation.
We switch the module on for your PBX
Tell us which PBX you run. If it is Asterisk with reachable data, you have it running the same day.
Request activation