Your calls, in order. The reports, already done. The recording, one click away.
Asterisk records everything but hands you raw data and a table. Call Detailed Reports gives you a call list you can actually read, the reports already computed on top of it, and every call's recording right there in the same row — without touching the server.
Compatible with
centraletelefonice.ro 
IT4All PBX 
FreePBX 
VitalPBX 
FusionPBX 
Asterisk 
FreeSWITCH 
Issabel 
Yeastar 
3CX 
Cisco 
Grandstream 
Sangoma 
Mitel 
Elastix 
Xorcom … and practically any standard SIP-compatible PBX.
What you have on Asterisk today
A CDR table in your PBX panel: raw columns, few filters, nothing computed. And the recordings sit somewhere on disk, in folders by date, named after the call identifier. To listen to a conversation from three days ago you either log into the server or ask someone to do it for you.
What you get
The full call list, filtered by period, direction, extension and number, with columns that make sense at a glance, and export. On top of it, the reports already computed. And next to every call, the play button: the recording is fetched from your own PBX in under a second, with nothing touched on the server.
Three things on one screen, plus the export
The list, the reports and the audio live together. That is the difference — not one more feature, but no longer working in three places.
A list you can hand to a person
Every call with who rang, which of your numbers they reached, who picked up, how long they waited, how long they talked and why it ended. Filters by period, direction, extension and number — you find a specific call in seconds, not in Excel.
The recording, in the same row
Press play on the call in the list and you hear it. The recording is fetched from your own PBX on demand, usually in under a second. No server login, no hunting through folders by date, no asking anyone for anything.
The reports, already computed
Answer rate, busy hours and weekdays, queue service level, abandons, per-extension rankings. You do not build them out of the list — you find them done, compared against the previous period.
Two exports, for two questions
The calls one by one, exactly as shown on screen, same filters. Or the reports as figures, one file covering the whole period. The first is for a specific case, the second is for Monday's meeting.
What's inside
A journal that answers a customer's questions and a dashboard that answers a manager's.
The call journal
Every call — inbound, outbound and internal — filtered by period, direction, extension and number. Date and time, who rang, which number they reached, who answered, total duration, actual talk time, wait time and the hangup reason.
Playback straight from the row
A play button on every line. The recording is fetched from your own PBX on press and starts by itself. We keep no archive: we play what exists on your side, and if the file has already been deleted on the PBX we say so plainly.
Dashboard with date range
Total calls, answered, missed, answer rate, average talk time and average wait — all compared with the previous period, plus the daily trend and the inbound / outbound / internal split.
Busy-hours heat map
Hour × weekday, plus the busiest day with its total next to its average. Ten days contain two Mondays and a single Sunday — the average tells the truth, the raw total lies. The map is only drawn when the period holds enough calls.
Queues: service level and abandons
How many calls were answered within X seconds, per queue, with X chosen by you. Plus at how many seconds of waiting the impatient ones hang up and in which hours the queue stops coping — from the log the PBX writes by itself.
Per extension: answered and missed
Two rankings, not one. Who answers the most calls and how long they talk, but also whose desk the most calls walk past — someone with 40 calls who misses 30 never appears in a chart ordered by volume.
How it reaches your screen
Three steps, once. After that it runs on its own.
Install the agent on the PBX
One command, two or three minutes. The agent opens the connection from your PBX outwards — you open no ports and expose nothing to the internet.
The agent reads what Asterisk wrote
Strictly read-only: the call records and the queue log. It changes no dialplan, adds no tables, never touches native recording and never enters your panel.
Open the dashboard
The reports are already computed. Pick the period, read the answer, download what you need.
Which PBX systems it runs on
The reports come from Asterisk's own data, not from the panel above it. The panel only matters for how we reach that data.
Asterisk
The engine that writes the data. Everything we read — the call records and the queue log — belongs to Asterisk, not to the interface in front of it. That is why the reports do not depend on which panel you chose.
Panel distributions
FreePBX, VitalPBX, centraletelefonice.ro PBX, Issabel, PBXact, Elastix — all of them are Asterisk with an interface on top, writing the same tables. Today we start automatically on FreePBX and on centraletelefonice.ro PBX; for the others, tell us what you run and we check.
Bespoke PBX systems
A hand-built Asterisk with its own data structures, or a system built for one customer. We fit them ourselves — tell us what you have and we will look at how we reach the call records.
☎️ Running a different PBX?
If you run Asterisk in any shape, the data already exists — all that is left is how we reach it. And if you run something else entirely, tell us: the platforms we support today got on the list exactly that way, because somebody asked.
What it costs
No setup fee, no long-term contract. The agent and PBX Reports stay free.
See what is included →Frequently asked questions
How is this better than what my PBX panel already gives me?
What does "wait time" mean, and why doesn't it add up with duration?
Why is the missed-call count lower than the one in my PBX?
Can I give a colleague access to their own calls only?
Can I listen to a call recording?
Does it run on any Asterisk, or only on FreePBX?
Does anything get installed on the PBX? Do I have to open ports?
What data leaves my PBX?
How is this different from Smart Missed Calls?
What does it cost?
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Every call your PBX handled, in one place
The list, the reports and the recordings, with nobody logging into the server any more. Tell us which PBX you run and we'll switch it on.
Activate Call Detailed Reports